Unhappy with your purchase - Goods ordered in error We will pay the return carriage cost if: the item / items were found to be faulty, transit damaged or if the item was sent in error. Goods received damaged or faulty - Goods sent in error Where items have arrived damaged in transit, the customer must inform us about this within 48 hours from receipt of the goods. The Customer must inform us of any intention to return the item / items within 14 days of receipt of the goods either by phone or email. Unless otherwise stated: Sewing Machines, Embroidery Machines, Combined Sewing & Embroidery machines, Overlockers, Dress Forms, Sewing Cabinets, etc. are only covered by our return for refund policy providing the purchase was intended for use in a household environment and used for normal domestic purposes. We recommend that you order the total amount of fabric required for any given project as we are unable to guarantee that any additional order will be cut from the same dye lot. Customers must check any fabrics for faults prior to cutting out in preparation for the project at hand as we are unable to refund fabric that the customer has cut into. Only cut length or customised items that are found to be faulty or damaged on receipt can be returned for refund. Fabrics - Cut Length and Customised Products Your statutory rights as a consumer remain unaffected. This does not apply to fabrics supplied in cut lengths and customised products (see below).
If for any reason you are not satisfied with a product purchased via our online store, you may return it for a refund. Returns & Refund Policy 14 day money back guarantee. Select local pickup at the checkout when shopping online, and then collect your order from us in Middlewich, Cheshire. Please advise us without delay of any items missing from your order, or if we have sent an item to you by mistake - we will always do our best to resolve the issue by return post HORN Sewing Cabinets do not apply to the above → Click here for info. However, you will be able to cancel the item should you not be prepared to wait. We will keep the item on back-order for you and email you with approximate ETA. Occasionally, due to high demand or an inventory discrepancy, an item may go out of stock at the time an order is being placed. Large parcels, machines, dressforms, etc and orders above £35 in value are sent via DHL courier and normally arrive in 1-2 business days. Small items are sent via standard Royal Mail and normally arrive in 2-4 business days. ➜ WHERE'S MY ORDER? ➜ HORN CABINETS: CLICK HERE FOR DELIVERY INFOįREE DELIVERY For orders of £30 and aboveįREE P&P when the value of items ordered is £30 and above INTERFACINGS / VILENE / WADDING / BATTING.
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